Distributor Customer
Service Survey

Your feedback helps us deliver better service. Please take a few minutes to share your honest experience.

Rating scale  ·  1 Very Poor  —  5 Excellent

Warehousing & Inventory Management

1. Accuracy of order fulfillment (correct products and quantities supplied) *
Very PoorExcellent
2. Condition of products received from the warehouse *
Very PoorExcellent
3. Satisfaction with goods return process timelines *
Very PoorExcellent

Dispatch & Delivery

4. Timeliness of dispatches and deliveries *
Very PoorExcellent
5. Communication regarding order status and delivery schedules *
Very PoorExcellent
6. Flexibility and responsiveness in handling urgent orders *
Very PoorExcellent

Quality Management

7. Overall quality of products supplied *
Very PoorExcellent
8. Speed of response to quality-related concerns *
Very PoorExcellent
9. Effectiveness of resolution for quality complaints *
Very PoorExcellent

Complaint Management

10. Ease of registering complaints *
Very PoorExcellent
11. Timeliness of complaint resolution *
Very PoorExcellent
12. Communication and updates provided during complaint resolution *
Very PoorExcellent

Customer Service

13. Professionalism and support provided by the Customer Service team *
Very PoorExcellent
14. Responsiveness to inquiries and requests *
Very PoorExcellent

Overall: Ismail Industries

15. Overall satisfaction with our services *
Very PoorExcellent
16. Have you recently considered replacing Ismail Industries as your supplier? *

Open Comments

17. What do we do well?
18. What are the top areas where we can improve?
19. Any additional comments or suggestions?

Your response is confidential and will be used to improve our service.

Thank You!

Your feedback has been submitted. We genuinely appreciate your time and will use your insights to serve you better.