Distributor Customer
Service Survey

Your feedback helps us deliver better service. Please take a few minutes to share your honest experience.

Warehousing & Inventory Management

1. Accuracy of order fulfillment (correct products and quantities supplied) *
Very PoorExcellent
2. Condition of products received from the warehouse *
Very PoorExcellent
3. Satisfaction with goods return process timelines *
Very PoorExcellent

Dispatch & Delivery

4. Timeliness of dispatches and deliveries *
Very PoorExcellent
5. Communication regarding order status and delivery schedules *
Very PoorExcellent
6. Flexibility and responsiveness in handling urgent orders *
Very PoorExcellent

Quality Management

7. Overall quality of products supplied *
Very PoorExcellent
8. Speed of response to quality-related concerns *
Very PoorExcellent
9. Effectiveness of resolution for quality complaints *
Very PoorExcellent

Complaint Management

10. Ease of registering complaints *
Very PoorExcellent
11. Timeliness of complaint resolution *
Very PoorExcellent
12. Communication and updates provided during complaint resolution *
Very PoorExcellent

Customer Service

13. Professionalism and support provided by the Customer Service team *
Very PoorExcellent
14. Responsiveness to inquiries and requests *
Very PoorExcellent

Overall: Ismail Industries

15. Overall satisfaction with our services *
Very PoorExcellent
16. Have you recently considered replacing Ismail Industries as your supplier? *

Open Comments

17. What do we do well?
18. What are the top areas where we can improve?
19. Any additional comments or suggestions?

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